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Coda build bridges in Pittsburgh

“Clients soon come to know you’re a reliable and trusted source on a particular subject or area”

In an age of the internet, digital media and influencers, it can be easy to think that the old methods of building and maintaining relationships have changed. While some things are certainly different, the fundamentals remain the same. In many ways, good relationships are still the same too – they’re based on trust, understanding and mutual benefits.

Tasked with delivering product literature for a leading process instrumentation manufacturer, I travelled with Coda MD Chris Lawrenson across the pond to deliver a project plan, and spend a few hours in person discussing workflow with our new clients. The journey time was 36 hours, the meeting just six, but it was worth every minute of the 7,000 mile round trip.

Having working with the Pittsburgh team since the beginning of the year, Coda has been engaged in outlining the scope and breadth of the new requirements, which comprise more than 100 assets arranged around a refreshed literature structure.

Over a working lunch, we presented senior management the timeline and delivery plan,  as well as the steps taken to ensure the process runs smoothly over a six-month timeframe.

I feel like that’s a gold standard for client delivery – by spending time with the internal team in person, clients soon come to know you’re a reliable and trusted source on a particular subject or area. A powerful tool, whatever the geography.

Femi Giwa – Coda Account manager